Cancellations
A 24-Hour cancellation policy applies to all trips. Groups of 10 or more require a 48-hour cancellation notice.
To cancel or to make changes to a reservation, please call 808-879-8188 between the hours of 8:00 am – 5:00 pm. Cancellations or modifications to your reservation will not be accepted by email or text, only by speaking to one of our agents over the phone.
In the event of illness (cancellation under 24 hours’ notice) we do require that you provide a physician’s letter, from a local Maui doctor, for a full-refund of the individual who is sick. If the person that is sick/injured is a child, a Maui physician’s note will guarantee a full refund for that child and one parent.
Occasionally it does happen where we must cancel a trip due to weather or unforeseen events. We do our best to give notice of cancellation as early as we can. In the event, we cancel a trip we provide a full-refund or offer the opportunity to go out on another day based on availability.
Refunds:
We are happy to provide a full refund as long as we receive notice of cancellation or rescheduling at least 24 hours prior to your trip, which allows us the opportunity to resell your seats.
In the event of illness with less than 24 hours’ notice, we require a physician’s note in order to issue a refund for up to two passengers.
Molokini Weather Permitting:
We always attempt to go to Molokini first and foremost. However, destinations like Molokini (and types of species or marine wildlife that can be seen) all depend upon what nature permits each day. It is at our Captain’s trained, professional discretion what snorkel location the Four Winds will voyage to.
Taxes & Surcharges:
Maui Classic Charters adds the following taxes, totaling 8.108%, to the cost of all of its Four Winds trips:
• State of Hawaii General Excise Tax – 4.166%
• Department of Land & Natural Resources Harbor/Mooring Fees 3%
• Fuel Surcharge of $8 for the Morning Tour
• Fuel Surcharge of $6 for the Afternoon Tour
Prices listed on our site do not reflect these fees.
Infants Under 4 Go Free:
Infants (under 4 years of age) are free! – However we need to know, that they will be accompanying you, ahead of time so that we can have an accurate passenger count for USCG regulations.