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We want your Maui snorkeling experience to be the very best and your boat ride to be pleasant and comfortable. We are more than happy to answer any questions over the phone or via email too! Our knowledgeable and friendly staff is available from 7:30am to 7:30pm (Hawaii Standard Time). We consider every question important!

Family

Is this a kid-friendly activity?

Absolutely! The Four Winds II is known as “the family fun boat” it is perfect for infants and kids all the way to seniors. Everyone is welcome, from groups to individuals looking for a fun day out on the water. We have something to offer for all ages.

What is the glass- bottom viewing room?

Four Winds II is the only vessel on Maui to have a glass bottom viewing room (not just a viewing port) that you can actually sit in! It is a 180 degree, total-immersion experience. The steps getting down to the viewing room are steep. We ask you use caution if wet because the floor can become slippery. Please no food or drinks down in the viewing room. (link here)

Absolutely! The Four Winds II is known as “the family fun boat” it is perfect for infants and kids all the way to seniors. Everyone is welcome, from groups to individuals looking for a fun day out on the water. We have something to offer for all ages.

Can I bring a stroller onboard?

No, but a car seat/carrier is welcome.

Do you have kids masks and fins?

Yes, we do. Masks sizes are for kids 3+ and we have fins size (child) 8 and up.

Do you have life vests for kids?

Yes, we carry USCG approved life preservers for all passengers only in the case of emergency. We also have vests for children 20 – 60 pounds and floatation belts.

What if I am pregnant?

Our vessels are very safe and stable and we often accommodate pregnant guests. It is always best-advised to ask your doctor prior.

Do you have a lifeguard?

We have dedicated staff members monitoring people at all times while in the water dedicated.

While they serve the same function that a lifeguard does, they are not lifeguard certified. However, all our crew-members are highly competent trained individuals who are Red Cross certified in both First Aid and CPR.

Logistics

Is there free parking?

No, Ma‘alaea Harbor, has metered parking. The cost is .50 cents per hour or $12 for a 24 hour period. Although there is free parking at the outer lots of the Harbor Shops and Restaurants above the harbor.

Is there a shaded cabin?

Yes. There is plenty of shade for everyone on both her upper and lower decks and inside the cabin.

Do I need to bring cash or credit card?

Credit cards are accepted onboard for merchandise purchases, SUNBA, cameras, etc. However, wet suit rentals require cash, also if you would like to leave gratuity for the crew. These are both CASH ONLY options.

Are there lockers onboard?

No, there is room below the seats to stow away any personal belongings you may wish to bring aboard.

Do you provide transportation?

No.

Is there a place to change onboard?

Yes, we have 2 restrooms (marine heads) on board that offer you a place to change.

What does “Molokini weather permitting” mean?

Molokini is always our first choice for the snorkeling on our trips. We do not go to Molokini when the wind, swell, or weather conditions make it unsafe or not ideal. We make Molokini 90% of the time on our Morning Snorkel and 40% of the time on the Afternoon Snorkel. When we cannot make it to Molokini, our alternate snorkel spot is Coral Gardens another top-rated reef site. We do not guarantee any specific destination, as your safety is always our top priority.

Do you cancel during bad weather?

Occasionally it does happen where we must cancel a trip due to unfavorable conditions such as high surf, rain, or winds. The responsibility for this rests on our U.S. Coast Guard Certified Captain to make the ultimate decision on whether it’s safe. We monitor and check the weather daily and do our best to give notice of cancellation as early as we can. In the event we cancel a trip we provide a full-refund or offer the opportunity to go out on another day.

Gear

What type of added flotation devices do you have?

We provide See Boards (large flotations with a clear bottom viewing window) Boogie Boards, floatation belts, and life vest for small children.

Do you provide snorkeling instruction?

Yes! A snorkel class is provided from our expert crew to help make it easy. From non-swimmers to the first-time snorkelers our crew can assist you.

Do I have to wear my prescription glasses when I snorkel?

No, we provide the use of special prescription masks. We carry optical masks that can compensate from a -2 to -7.

Do you have to be able swim to snorkel?

Actually, you DO NOT NEED TO KNOW HOW TO SWIM in order to snorkel with us. We offer multiple floatation devices to assist you and keep you afloat while in the water.

What size fins do you have?

We have kids shoe size 8-11 all the way up to adult shoe sizes of 13-15.

What size masks do you offer?

We have 3 different sizes or mask. Our kid’s mask can fit children from 3 years and up. We also have a small adult mask, and a large adult mask. Additionally, we offer optical masks for those who were prescriptions glasses.

Can I bring my own snorkel gear?

Absolutely! If you own your own mask, snorkel or set of fins that you are comfortable with please feel free to bring it with you.

What should we bring on board the boat?

You will need a beach towel, swimsuit, NON- aerosol sunscreen, a hat or light coverup (in the mornings the weather can be cool), cash or credit card for anything extra you might want to purchase while on board or for gratuity. You are also welcome to bring a camera.

Can I wear my shoes or slippers onboard?

Shoes on or off… we leave that decision up to you.

Marine Life

Will we see dolphins/ can I swim with the dolphins?

On occasion we will see dolphins, but as with all wild animals it is never guaranteed.

You CAN NOT swim with dolphins because they are in their wild natural state. Swimming with them could disrupt them, We follow the Dolphin SMART guidelines.

Will I see turtles/ can I swim with turtles?

There are typically no turtles at Molokini because of it distance away from the shoreline. Our afternoon trip tends to sight turtles when snorkeling at Coral Gardens. As with all wild animals though, it is never a guarantee. We do stop and look for turtles on the way back from our destinations.

You can swim with turtles, but remember they are a protected species so you CAN NOT touch or harass them in anyway.

We also have our sister-boat, the Maui Magic, that offers the opportunity to swim or snorkel with turtles because of the variations in snorkel destinations.

What marine life can I expect to see?

You can expect to see many variations of fish along with octopus, eel’s, coral reefs, turtles (at Coral Gardens) and on rare occasions manta rays, or monk seals.

When is whale season?

They come in November and begin to leave in April.

Food & Drinks

Do you actually cook onboard?

Yes we do! We use charcoal BBQ grills to cook fresh hot lunch right on board.

Are alcoholic beverages extra?

No, all drinks on board are free and available after snorkeling. We only ask that you drink responsibly, and do not drink and drive. We also have juice, filtered water, and sodas.

Do you have vegetarian or vegan food options?

We do offer a veggie burger. If you have special dietary requirements you are most-welcome to bring your own food on board the boat. Please note that the veggie patties are cooked on the same grill as the meat items that we BBQ for lunch.

Do you offer gluten-free food?

Yes, we do! Our Morning Snorkel Trip includes a tropical fruit breakfast, and for lunch Gluten-Free selection of BBQ pulled-pork and marinated chicken breast for lunch. We also have lettuce, tomatoes, pickles and onions that can accompany the BBQ pulled-pork and chicken breast.

Our Afternoon Snorkel Trip offers Gluten-Free all-beef hamburger patties (with no filler), marinated chicken breasts, and all the above mentioned trimmings.

Do we need to bring sunscreen and if so what kind?

We do offer reef safe sunscreen as a courtesy on board our boats. If you would like to bring your own please make sure to NOT BRING SPRAY-ON TYPES (it tends to be messy and makes the deck slippery and hazardous). Any waterproof rub- on sunscreen is welcome, although we prefer sunscreen that helps preserve the ecosystem and is reef safe.

Will I get seasick or experience motion-sickness?

The Four Winds II was built for stability and a comfortable ride. However, if you think you might or are prone to motion-sickness you will want to take measures to prevent it. Due to health laws and the risks we CAN NOT provide ANY medicine on board. There are over the counter options available at most stores. We do offer ginger drinks onboard.

Snuba

Can my child SNUBA?

Children 8 and over are welcome to SUNBA, but need previous snorkeling experience.

Do I need to know how to swim to SUNBA?

Yes! You do need to be comfortable with snorkeling and being in the water in order to have the best possible SNUBA experience.

Will I SNUBA alone?

NEVER! You will be accompanied by your SNUBA instructor whom is a certified dive instructor. Each raft accommodates for two SNUBA participants.

Should we reserve SNUBA ahead of time?

Yes, you can pre-book a spot for SNUBA when making your reservation, however you are not obligated. It is merely holding your spot because space is limited. Payment is made to dive instructor at the time of event.

What is the difference between SNUBA and snorkeling?

SNUBA is a cross between scuba diving and snorkeling. You use a respirator to breath, but the tank is not carried on your back, it stays afloat on a raft above you. You are attached to the tank via a 20 foot hose. You can see more about the difference here.

Is there any certification necessary to SNUBA?

No, there is no previous experience or any certification needed. Although you do need previous snorkeling experience.

How long is the SNUBA?

There is a 20-minute onboard instruction and then you get to spend approximately 30-minutes doing SNUBA.

How deep can SNUBA go?

Because Molokini is a protected Marine Preserve there is a 10-15 ft. depth limit.

Policies & Other Questions

Are wheelchairs okay?

Yes! The Four Winds II can accommodate collapsible wheelchairs. Although, while boarding the passenger will need to be carried or walk up a couple of stairs to get on board.

Do you offer refunds for tickets purchased?

Yes, we offer full refunds or changes as long as you are within our 24-hour cancellation policy.

Can I get a refund if I had a medical emergency that prevented me from giving proper cancellation notice?

Yes, in the case of a medical emergency and with a doctor’s note we do offer a refund of your ticket. Please read our terms and conditions page for more information.

Is tipping required?

No, but it is strongly encouraged. Because our crew works hard to give you the best experience we do recommend it. Please note, they do not take credit cards for gratuity.

Do you have gift certificates?

Yes.

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